Stoked Fitness & The Stoked Garage

Stoked Fitness & The Stoked Garage ("we", "our", "us") are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, enquire about our services, become a member, participate in coaching, or interact with us online.

By using this website or engaging with our services, you agree to the terms of this Privacy Policy.

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Information We Collect

We may collect personal information that you voluntarily provide, including:

• Name

• Email address

• Phone number

• Date of birth

• Emergency contact details

• Health and fitness information relevant to training

• Membership details

• Payment information

• Information submitted through enquiry forms, consultations, bookings, surveys or social media interactions

We may also collect information automatically when you visit our website, including:

• IP address

• Browser type

• Device information

• Website usage data

• Cookies and analytics information

How We Use Your Information

We collect and use personal information to:

• Provide personal training and coaching services

• Deliver memberships and facility access

• Create personalised training programs

• Manage bookings and appointments

• Process payments

• Communicate important updates and service information

• Improve our website and member experience

• Respond to enquiries and support requests

• Meet legal and safety obligations

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Health Information

As part of providing safe and effective fitness coaching, we may collect health-related information including medical conditions, injury history, exercise experience and fitness goals.

This information is only collected where relevant to the services provided and is used solely to support your participation and safety.

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Marketing Communications

We may occasionally send emails, SMS messages or other communications regarding:

• Membership updates

• Facility news

• Coaching services

• Promotions

• Events and workshops

You may unsubscribe from marketing communications at any time using the unsubscribe link or by contacting us directly.

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Photography and Social Media

Photos and videos may occasionally be taken within The Stoked Garage for marketing, educational or community purposes.

We will seek consent before using identifiable images of members or clients for promotional purposes. If you do not wish to appear in photos or videos, please notify us.

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CCTV and Security

The Stoked Garage may use CCTV monitoring systems for:

• Safety and security

• Incident investigation

• Protection of members, staff and property

Footage may be reviewed where necessary and disclosed when required by law, insurers or law enforcement agencies.

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Sharing Your Information

We do not sell your personal information.

We may share information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors

• Membership and booking software providers

• Website hosting providers

• Email and communication platforms

• Professional advisers and insurers

Information will only be shared where reasonably necessary to provide services or meet legal obligations.

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Data Security

We take reasonable measures to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed as completely secure.

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Cookies and Analytics

Our website may use cookies and analytics tools to understand how visitors use the site and improve user experience.

You can choose to disable cookies through your browser settings, although some website functionality may be affected.

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Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites.

We encourage users to review the privacy policies of any third-party sites they visit.

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Accessing or Updating Your Information

You may request access to personal information we hold about you or request corrections to inaccurate information.

To make a request, please contact us using the details below.

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Retention of Information

We retain personal information only for as long as reasonably necessary to:

• Provide services

• Maintain business records

• Meet legal and regulatory obligations

• Resolve disputes

Information that is no longer required will be securely deleted or de-identified where practical.

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Children's Privacy

Individuals under 18 years of age may require parent or guardian consent before participating in our services.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page and will take effect immediately upon publication.

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Contact Us

Stoked Fitness & The Stoked Garage

Email: veronica@stokedfitness.com.au
Phone: 0438413544

If you have any questions regarding this Privacy Policy or how your information is handled, please contact me.